Company Description
About Movenpick Hotel Wellington: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
Are you a dynamic, confident, and highly organized leader ready to make a significant impact?
We are currently seeking a motivated Front Office Assistant Manager to join our vibrant Front Office team. This role comes with a high level of responsibility, offering an exciting opportunity to showcase your leadership skills and contribute directly to exceptional guest experiences.
Key Responsibilities:
- Oversee and manage the day-to-day operations of all Front Office functions, ensuring smooth coordination across all hotel departments.
- Act as a Manager-on-Duty in the absence of senior management, holding responsibility for the efficient running of the entire hotel.
- Supervise all guest arrivals and departures, ensuring efficient room allocations and seamless check-in/check-out processes.
- Maintain regular and effective liaison with Maintenance, Housekeeping, and Reservations departments to ensure guest requests and operational needs are met accurately and in a timely manner.
- Ensure full and accurate utilization of all Front Office systems, producing a range of accurate reports to meet operational needs.
- Maintain comprehensive knowledge of emergency procedures and general health and safety protocols, ensuring compliance and preparedness.
- Lead, motivate, and manage a diverse team of Front Office team, fostering a positive and productive work environment.
- Contribute to the ongoing coaching, training, and development of the Front Office team.
- Effectively manage and reconcile daily financial transactions and hotel trading accounts.
- Prepare, review, and analyze daily reports and statistical information, ensuring accuracy and compliance with service standards and auditing requirements.
- Ensure all hotel and brand standards are consistently maintained, profitability is maximized, and guest needs are anticipated and met.
- Ensure the delivery of an exceptional guest experience, actively engaging with guests and proactively resolving any concerns or complaints.
- Promote hotel services and facilities, identifying and actioning upselling opportunities.
- Ensure the safety and security of hotel guests and their property, adhering to established protocols and emergency procedures.
You must be able to work a rotating roster including weekends and public holidays with a range of shifts including Morning, Evening and Overnight shifts.
Qualifications
You will also have:
- An LCQ certificate
- A GM certificate or willingness to obtain soon
- A full new Zealand divers license
- 1 year manager experience (preferably in hotels)
- Good knowledge of Opera Cloud
- Excellent attention to detail
- Excellent verbal and written communication skills
- A good understanding of emergency procedures
Additional Information
Benefits:
- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.