Bereavement Assistance Consultant

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

Ko mātou tēnei | This is Us 

We have an exciting opportunity for a couple of Bereavement Associate Consultants to join us and make it easy for people faced with bereavement at difficult and stressful time. This role is responsible for assisting the team to connect with families and executors of deceased BNZ customers to support the settlement of estates. These are 12 month fixed term positions. 

Mō te Tūranga | About the Role 

We spoke with the Team Leader – Bereavement Assistance and they gave us some great insight on what to expect with this role: 

What are some of the day to day tasks the person in this role will complete? 

• Communicate and provide clear information to the next of kin or legal representative by phone, email or correspondence whilst adhering to legislative requirements of deceased estates and within required timeframes
• Manage deceased customer cases, including management of a deceased customer’s products and services including payments for funerals, safeguarding the account from improper use, and supporting the execution of the estate efficiently and accurately
• Consider surviving partners financial situation, and if vulnerable circumstances are identified, escalate and/or refer to appropriate team, such as BNZ Support team, BNZ Care

What is the team culture and environment like? 

We are a team of professionals, and it can be very busy which requires excellent time management skills and a strong operating rhythm. The team work together to focus on serving our customers brilliantly. 

What is the most exciting thing about this opportunity? 

To be part of a fantastic team who are focused on providing the best possible service to whanau, executors, and solicitors.

What attributes will this person display in order to be successful in this role? 

This role is well suited for those with previous customer service experience. It requires strong computer skills, communication skills, time management and a great attitude. Someone who demonstrates empathy and resilience in highly charged / emotional situations. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

If you are keen to join a fun team where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Please note applications will close on 18 July 2025. 

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”