We're seeking a Business Retention Associate to join our General Insurance Business Facilitation Team in Wellington.
This is a 6-month fixed term position. We are open to applications New Zealand wide.
The Business Retention Associate is an important team player role in the GI Business Facilitation Team. This is a general administration role supporting the General Insurance businesses, while providing cover for other members of the team. This role is also accountable for ensuring a seamless member experience by managing General Insurance enquiries and with retention of business.
As a key team member, you'll play a vital role in delivering exceptional service to Members, ensuring seamless policy administration, and contributing to business retention efforts.
If you're ready to bring your administrative expertise, strong problem-solving abilities, and Member-focused approach to MAS, we'd love to hear from you!
What a day might look like
- Work closely with internal stakeholders to ensure a seamless Member experience aligned to MAS' purpose
- Provide solutions to meet the needs of Members and look for opportunities to exceed their expectations
- Manage the required inbox(s) - answering queries and escalating or forwarding to the other teams, as appropriate and within SLA
- Manage and action various reports that are part of GI business facilitation and retention
- Respond to and action queries, providing support to MAS staff and Members
- Core administrative and retention duties as required to ensure the efficient operation of the Business Facilitation Team
- Retention and credit management of Member accounts
What you'll bring
- Critical & Analytical Thinking
- Relationship Building & Influencing
- Service ethos & empathy
- Self-management
- Strong attention to detail and positive attitude
- General administration
- Comfortable using multiple technology systems and applications
- Excellent communication skills, both verbal and written
- Solution focused with strong problem-solving abilities
- Credit and general administration professional with a minimum of 1-3 years' experience in insurance
About us
We're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do. We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation. We're a small company where you get to have a big impact.
At MAS you'll join a team that's:
- Motivated to make a difference
- Focused on achieving big things for our Members and building a better mutual
- Led by our values of Make a difference, In it together and Own it, do it
- Supportive and inclusive - everyone is valued for what they bring
- Looked after with a range of benefits including Health, Life insurance and KiwiSaver