Central Processing Officer – Senior Services
- Permanent, Full-time positions available (37.55 hours per week)
- Wellington based
- Excellent career development opportunities
- Salary range $61,466 - $73,903 dependant on skills and experience
Mō te tīma | About The Team
The New Zealand Superannuation processing unit is a specialist unit within the Ministry of Social Development’s Centralised Services Business Unit. The Wellington based team works out of Kordia House, Willis Street. We are responsible for the administration of New Zealand’s domestic New Zealand Superannuation and related products. Join us to be effective on the lives of New Zealanders.
We have a great opportunity for you to be part of our high energy, successful and supportive team. We are looking for motivated and adaptable people who can deliver quality service to our clients because they want to make a difference to their lives.
Mō te tūnga | About the role
As a processing officer you will be responsible for processing applications for clients eligible for NZS or reviewing and updating those already in receipt of New Zealand Superannuation. This is in accordance with New Zealand’s legislation, social security agreements and other arrangements, ensuring an equitable financial support system for all New Zealanders.
Ko wai koe | About you
- Able to listen with empathy and understanding to clients’ needs.
- Have excellent client service skills.
- Have good analytical skills.
- Able to problem solve and deal with complex client situations.
- Have great time management and organisational skills.
- Have a high level of both written and verbal communication skills.
- Can self-manage and work independently and show initiative.
- Be flexible, adaptable and accept change as a positive challenge.
- Able to work well under pressure and to deadlines.
- Able to work well within diverse teams.
Tā mātou e tuku ana | What we offer
- We provide a positive work environment and a trusted culture where we support each other to achieve excellent outcomes for our clients.
- Accident insurance coverage for MSD staff.
- Capability development framework to support your career aspirations with us.
- Staff discount on Southern Cross Health Insurance.
- Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.
He Whakaahuatanga Tūnga | Position Description
Please take some time to read and understand the following position description before applying: Central Processing Officer
Me pēhea te tuku tono | How to Apply
You do not need to submit a cover letter. Instead, you will be asked to respond to three short questions as part of the application form (each with a 300-character limit):
- What makes you an ideal candidate for this role?
- What type of experience do you have performing administrative tasks or in a customer service environment?
- Can you give us an example where you had to use your decision-making skills?
Note: Your responses to the application questions are essential to our assessment process. Applications that are shortlisted will be notified and required to complete online testing.
Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV is up to date.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Applications close: Tuesday, 12th August 2025
Internal MSD applicants - If you are currently working for MSD, please apply through your myHR careers page at work.
For a further discussion about the role, please contact Jeremy Londt on Jeremy.Londt001@msd.govt.nz