Work type: Full time
Location: Wellington
Categories: Cleaning, Management, Customer Service
At ISS, we are passionate about making places work better. As one of the world’s leading workplace experience and facility management companies, we partner with organisations across New Zealand to create safe, productive, and sustainable environments where people can thrive.
We are now seeking an experienced Cleaning Manager to oversee the delivery of high-quality cleaning services for one of our contracts in Wellington, covering sites in Petone, Porirua and Lower Hutt. This is a pivotal role where you will ensure our service commitments are met while driving operational excellence, client satisfaction, and strong team performance.
About the Role
As Cleaning Manager, you will be responsible for the day-to-day management of cleaning services across multiple sites, ensuring outcomes are delivered on time, within budget, and to the highest standards. Your ability to build strong relationships with both internal and external stakeholders will be key to maintaining trust and ensuring seamless service delivery.
Key Responsibilities
Build and maintain positive working relationships with clients and stakeholders.
Develop, deploy, and maintain rosters and cleaning programmes to meet quality standards and KPIs.
Lead, support, and motivate cleaning teams, subcontractors, and suppliers.
Ensure compliance with all legislative requirements, including health, safety, and employment relations.
Manage budgets, resources, and account margins to deliver cost-effective outcomes.
Apply and uphold ISS policies, procedures, and business management systems.
What We’re Looking For
Proven experience in cleaning, facilities, or operations management.
Strong leadership skills with the ability to motivate and manage diverse teams.
Excellent communication and client relationship management skills.
Strong organisational and problem-solving abilities, with a focus on achieving results.
Knowledge of relevant HSE, EEO, and industrial relations legislation.
What We Offer
At ISS, our people are at the heart of everything we do. When you join us, you’ll enjoy:
A competitive salary and benefits package.
The opportunity to work with one of the world’s most respected service organisations.
Ongoing training, professional development, and pathways for career growth.
A supportive and inclusive workplace culture, where your wellbeing and safety come first.
The chance to make a real impact across multiple sites in the Wellington region.
If you are a motivated professional with a passion for operational excellence and client service, we would love to hear from you.
and take the next step in your career with ISS – where people make places.
Advertised: 21 Aug 2025 New Zealand Standard Time
Applications close: 20 Sep 2025 New Zealand Standard Time