Company Description
Te Tākinatanga | Our Story
At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. We’re here to build a better Aotearoa—one that’s more sustainable, more resilient, and more connected. As one of New Zealand’s largest energy companies, we’re on a mission to decarbonise Aotearoa.
We're a power, mobile, and broadband company, but we're so much more than that. We’re a people-first organisation, we are transforming our mahi, how Aotearoa is powered and are committed to supporting our customers and communities through life’s tougher moments. Our Customer Wellbeing Group is a key part of that commitment—working to reduce hardship, strengthen resilience, and ensure every customer interaction is grounded in empathy, dignity, and care.
Job Description
Te Whiwhinga mahi | The Opportunity
We’re looking for a Community Wellbeing Lead to help us deepen our relationships with the communities we serve. In this role, you’ll build trusted partnerships with community groups, social agencies, and whānau advocates— creating strong two-way referral pathways that connect customers with the right support at the right time. You’ll actively listen to community needs, think creatively about new ways we can help, and help translate those insights into action.
You’ll also lead wellbeing-focused projects and continuous improvement initiatives that strengthen our operational performance and customer outcomes. This role blends strategy with execution, insight with empathy, and community engagement with internal delivery — balancing customer needs with the realities of a commercially sustainable business.
You’ll be part of a passionate, purpose-driven team that’s redefining what customer care looks like in the energy sector—and you’ll have the opportunity to shape how we show up for our communities every day.
Qualifications
Ko wai koe | About You
You’re someone who brings heart, insight, and a drive to make things better. You’ve got experience in community engagement, advocacy, or social sector partnerships, and you’re confident navigating both external relationships and internal operations.
You’ll thrive here if you:
- Have experience in community engagement, wellbeing, or customer support roles
- Are confident leading projects and improving processes
- Know how to build trust and influence across diverse stakeholders
- Use data and insights to inform your work and measure impact
- Can balance multiple streams of work with curiosity and care
- Are passionate about social impact, innovation, and doing good mahi
Additional Information
We’re accepting applications until Wednesday 16th July — but we’re reviewing them as they come in so if you're keen, don’t wait — get your application in ASAP! This is a permanent role based in Wellington. If you’re ready to help shape a more connected, compassionate, and resilient Aotearoa—this could be your next move.
Please note, only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.