Consulting - Human Centred Designer - Manager

Management Level

Job Description & Summary

Kia Ora, 

When you work at PwC, you’re joining a community of solvers who are encouraged to respond to the fundamental challenges we see in the world today. We’re investing in you and you’re investing in us. We support our staff by offering a flexible working culture, learning and development opportunities and competitive, inclusive benefits all designed to help you work and live your best.

Ngā Kōrero mo tēnei tūranga / About the role

Every day is different for our Customer Transformation team. We work with a large variety of clients across the private and public sector - this means solving important problems and improving outcomes for New Zealanders. We are collaborative by nature, and partner with clients and experts alike to combine best practice human centred design, te ao Māori principles and global insights and expertise. Right now our team is involved in transforming government services, designing the future customer experiences of financial services, and supporting tertiary education to be digitally empowered.

Join our Customer Transformation practice in Tāmaki Makaurau / Auckland to take an active role in supporting a team of passionate human-centred designers. This is a team that thrives on complex problems and acts as a bridge builder - finding solutions through collaborating with all parts of the organisation. So if you get a thrill out of solving problems for people, love to co-create with diverse minds, and are comfortable with ambiguity then please get in touch.  As a team, we:

• Are a diverse group of people, all from different paths of life

• Work collaboratively with our teams and clients

• Are obsessed with the user / customer 

• Love our craft, and have dedicated time honing it

• Create, inspire, lean in and have fun

Ngā pūkenga kei a koe / Skills and experience

We are seeking candidates who can demonstrate a track record of supporting and delivering meaningful outcomes to clients. A passion for improving the customer / client experience is a must.  You may be able to bring experience and expertise in one or more of the following areas:

• User / customer research across qualitative and/or quantitative methods

• Facilitation, workshop design and/or scribing skills 

• Narrative, storytelling and writing skills

• Service design or human-centered design skills, across the spectrum of strategy to practical 

• Experience with design practices as part of large-scale transformation, or technology projects

• Visual communication, graphic design and/or illustration

• A solid work ethic with a capacity to turn-around tasks independently 

• Strong interpersonal skills, and an ability to apply patience, empathy and a collaborative approach to stakeholder and client engagement

• Collaborative, flexible and adaptable working style that operates with a growth mindset

• An interest in and experience with supporting / leading team members 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

• One way we support your flexible working is through a cash contribution to enable you to set up your home work space. 

• An annual cash contribution to spend on items or activities that support your wellness.

• PwC shows care to employees by providing life and income protection as part of our total remuneration package.

• PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children.

• Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

• Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit the Apply Now button! If you still need some convincing and want to learn how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html  

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