Your role
What you'll be doing
What We Need
Corpay is currently looking to hire a Credit Control Team Leader within our ANZ Credit Operations division. This position falls under our credit control line of business and sits in our Ellerslie office. In this role, you’ll lead the credit control team and play a crucial role in ensuring the team functions effectively, efficiently and in line with the organization’s financial goals and business objectives.
How We Work
As the Credit Control Team Leader, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:
- Workspace in Ellerslie office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
Reporting directly to the Credit Operations Manager, the Credit Control Team Leader is responsible for supervising and co-coordinating the day-to-day operations of the credit control team through coaching, training and performance management of staff. Acting as a point of escalation on all queries from applicants, customers, merchants and sales, this role leads Corpay’s credit activities with the ANZ region to effectively reduce and control financial risk to the business while maximizing customer acquisition and retention.
Other responsibilities may include:
- Drive staff retention & engagement
- Develop a team culture that fosters teamwork, take ownership of challenges and proactively address issues to maintain high service standards.
- Leverage internal systems to manage team interactions, track performance metrics and generate reports.
- Compile & present daily, weekly and monthly reporting on retention & servicing performance
- Achieve team KPI & Performance Objectives
- Ensure all outbound activities comply with relevant regulations and company standards and maintain quality assurance practices.
Qualifications & Skills
You’ll be at an advantage in this role if you have at least 2 years of team leadership experience in a high-volume environment. Previous experience in a related field such as Credit Control, Collections or Accounts Receivables or experience in the fuels, oil and/or energy sector, payments, credit/debit card services is preferred. Must be able to motivate, inspire and lead a team, and be proficient using CRM tools and analytics platforms. This role will really suit a strategic thinker who is strong in disputes management and people leadership with exceptional customer service skills and genuine care for helping others. You have excellent verbal and written communication skills, the ability to always operate in a friendly and professional manner and can work independently if required.
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.
Equal Opportunity Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.