Customer Assist Consultant

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us 

Customer Assist Consultants are there to provide great customer experiences by having meaningful conversations with our customers to assist with debt repayments and aid recovery through positive and supportive actions, in the early stages of default.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave! This is a fantastic opportunity to gain the support BNZ provides with personal and professional development and progression opportunities. 

Mō te Tūranga | About the Role  

This is a full-time role; Monday - Friday, operating between the hours of 10am and 6pm. 

We sat down with our Team Manager - who let us know the following about the role: 

What are 5 day to day tasks the person in this role will complete? 

• Answering inbound and making outbound calls 

• Generating written correspondence 

• Reviewing accounts and deciding on the next course of action 

• Negotiating repayment arrangements 

• Analysing financial information 

What is the most exciting thing about this opportunity? 

This is a chance to join a great team and provide assistance to secured and unsecured customers in arrears, all while learning and growing. 

What is the most challenging thing about this opportunity? 

The successful candidate will need to learn, grow, and help each other in order to achieve the Teams goals.   

What will success look like for the candidate in this role? 

Customers feel supported by you and the Bank by seeking to understand each Customer's unique circumstances to find solutions to get the Customer back on track and limit losses.  

What attributes will this person display in order to be successful in this role? 

This role requires self-motivation and professionalism. To be successful you need to have high level communication skills, and be able to manage work with minimal supervision. The following experience is essential: 

• Good understanding of unsecured and secured products and BNZ systems 

• Experience in previous customer contact/ service roles 

• Experience in the Banking/Financial services industry 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand  

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”