Job description
We are looking for a Customer Service and Admin Manager for our office based in Auckland.
Your role and responsibilities will include but are not limited to:
· Leading and mentoring the team providing customer services
· Overseeing the recruitment, training, and onboarding of new staff members.
· Managing and motivating staff members with different levels of expertise in a fast-moving environment.
· Fostering a positive and collaborative work culture.
· Developing and reviewing strategies to enhance customer relations to improve business.
· Developing relationships with a wide range of internal and external stakeholders.
· Coordinating with all team members to ensure business activities run smoothly.
· Coordinating and optimising all aspects of providing customer service.
· Introducing and implementing after service follow ups.
· Ensuring smooth running of administrative, financial, and logistical processes.
· Managing key administration functions including payroll, accounts payable, reconciliations, internal controls, and facility management
· Performing additional tasks as assigned by the management.
Role requirements
· An intuitive ability to lead, mentor, and develop team members.
· Advanced time management and organisational skills.
· A natural thirst for increasing customer satisfaction and effective problem-solving ability.
· Minimum 2 years relevant work experience or successful completion of tertiary qualification in New Zealand
Job Type: Full-time
Pay: $30.00 per year
Ability to commute/relocate:
- Auckland City, Auckland: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: $30.00 per hour
Expected hours: 30 per week
Work Location: In person