Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.
Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.
Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
General Description of the Role
The Customer Service Specialist (NZ) is primarily responsible for the provision of a high level of Customer Service through the efficient coordination and timely delivery of customer orders within New Zealand.
Key Responsibilities and Activities
- Provide a high standard of customer service to both external and internal customers. Responding promptly to queries and resolving customer issues as they arise.
- Monitor email inbox for receipt of customer orders/enquiries.
- Receive and correctly process orders for customers within required timeframe.
- Process invoices.
- Transmission of required data through to 3PL
- Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
- Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis
- Monitor the GRA tracker, raising claims for any lost stock on 3PL
- Attend internal/external meetings as required
- Undertake Ad-hoc reporting
- Provide support to the broad Regional Supply Chain Team
- Participate and undertaking project work as required
Skills
- Strong verbal and written communication skills.
- SAP or other general enterprise software
- Data/Sales Order Entry experience essential
- Previous customer service experience
- Effective negotiator
- Computer literacy primarily in Outlook, Excel and Word
General Competencies:
Work Results & Execution, Innovation & Judgment, Consumer/Client Focus, Communication & Team Work, People Development, Ability to Learn.
Operational Impact & Horizon:
Operational competencies focus on the completion of a series of standard tasks requiring more advanced knowledge & skills functional task or duty. Typical horizons are weekly to 3 months.
Warehouse & Inventory Management
- Applies knowledge of stock measurement protocols to accurately monitor material levels
- Ensures follow-up of stock (supplies and/or finished products)
- Effectively resolves stock issues (low/high stock level, ageing products, etc.)
Transportation
- Monitors transportation status until final shipment arrives in our warehouse or to client
- Applies planning capabilities to ensure in-time delivery while optimizing loading and warehousing
- Demonstrates a detailed knowledge of Incoterms in reconciling stock movements
- Demonstrates a detailed knowledge of custom regulations, procedures and taxes for inbound/outbound products within area of responsibility
Customer Management
- Analyses processes to identify gaps and resolve service inefficiencies
- Identifies, proposes and implements agreed solutions to structural problems affecting customers
Delivery impact & horizon:
Delivery competencies focus on the immediate and transactional aspects of work, including day-to-day operations. Timeframe is typically daily activies
Total Quality Management- Applying Lean Manufacturing or Six Sigma
- Puts forward suggestions for improvement in area of responsibility
- Demonstrates consistent understanding of the objectives and focus of the continuous-improvement concept
- Identifies and proposes opportunities for improvement in daily activities
Our commitment to Diversity & Inclusion:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Note to applicants:
Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.
Notice to third party agencies:
Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.