Front Office Manager
Full-Time | Permanent Position
Step into your future with Novotel & Ibis!
At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our front office and reservation teams and ensure every guest feels at home from the moment they arrive.
Job Description
What you’ll be doing:
Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
Lead, train, and inspire the front office and reservation teams to deliver exceptional guest service.
Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
Handle guest feedback promptly and professionally, turning challenges into opportunities.
Collaborate with other hotel departments to enhance the overall guest experience.
Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.
Qualifications
What we’re looking for:
Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Excellent communication, organizational, and problem-solving abilities.
A passion for delivering outstanding guest service with a proactive and positive attitude.
Proficiency with hotel management systems (Opera Cloud experience preferred).
Flexibility to work shifts, including weekends and holidays.
Additional Information
What’s in it for you:
A competitive salary
Opportunities for career development and global mobility within the Accor network.
Staff discounts at Accor hotels worldwide.
Training programs and access to learning platforms to support your growth.
A vibrant, inclusive workplace where your ideas and contributions are valued.
Ready to lead the front line of hospitality?
Apply today and start your journey with Novotel & Ibis – where you can live, work, and grow with passion.