Company Description
Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experiences.
Sofitel Wellington, Where Life Lives.
Job Description
We are seeking an Executive Housekeeper to join our Senior Leadership Team as an Ambassador of Sofitel Wellington.
This position requires an individual with exceptional attention to detail, passion for creating elegant environments, and leadership skills that inspire others. You will enhance the guest experience through flawless presentation and service delivery.
Key Responsibilities:
- Lead the Housekeeping department with professional excellence, ensuring impeccable cleanliness standards throughout all hotel spaces
- Implement systematic deep cleaning schedules while monitoring room cleaning productivity targets
- Oversee laundry operations, inventory control, and guest laundry services with meticulous attention to detail
- Cultivate positive guest relationships through prompt resolution of concerns and anticipation of needs
- Coordinate seamlessly with Front Desk and Maintenance teams for room readiness and special requests
- Maintain stringent security protocols and quality standards for all areas, including supervision of external contractors
- Training and mentoring staff to uphold the highest of hospitality standards
- Ensure compliance with hotel policies, procedures, and standards
Full-time, permanent position – 40 hours guaranteed per week
Salary: $72,000 per annum
Location: Sofitel Wellington, 11 Bolton St, Wellington CBD, 6011
Qualifications
- Previous experience in a supervisory or management role within the Luxury 5* hospitality industry, preferably in Front Office or Housekeeping.
- Strong operational knowledge with demonstrated ability to implement and maintain brand standards.
- Exceptional eye for detail with an unwavering commitment to perfection in every aspect of presentation.
- Proficiency in hotel management software (e.g. Opera, Fidelio) and Microsoft Office Suite.
- Experienced in payroll processing including rostering, timesheet approvals and leave planning.
- Skilled in financial management including cost control, invoicing, and stocktaking/inventory management.
- Excellent verbal and written communication skills.
- You take ownership of important issues, solve problems, and make effective decisions.
- Experience in onboarding and supporting new employees.
- Outstanding organisational and leadership skills with the ability to work independently.
- Able to work well under pressure in a fast paced environment
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
Additional Information
Benefits:
- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.