Company Description
- Ensure efficient, friendly and professional food and beverage service is provided to all guests.
- Provide for guests and patrons an experience and environment they feel meets their expectations.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
- Maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure staff are competent in dining menu and wine list knowledge and can maximise sales to guests.
- Ensure the front-of-house and back-of-house areas are clean and tidy.
- Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
- Attend regular meetings with the Restaurant & Bar Manager and Director of Culinary.
- Use department procedure manuals as a base for all service procedures training.
- Properly induct new staff into the team, department and hotel in the first week of their employment.
- Ensure that all staff under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
- Effectively utilise data and feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed onto staff.
- Delegate duties so all aspects of the shift are covered
- Lead by example to maintain good staff morale.
- Manage staff within performance guidelines
- Ensure that all staff adhere to the licence conditions held by the premise.
- Ensure responsible service of alcohol to all guests by staff.
Qualifications
- Minimum 2 years’ experience in a hospitality leadership position.
- Previous experience in Hotel operations.
- An LCQ Certificate & wine knowledge would be advantageous;
- A natural communicator, indulging in story-telling and curating memorable experiences for others
- Passionate, and creative in designing and delivering meaningful moments with ease.
Additional Information
30 hours guaranteed - $31.52 per hour. Shifts include breakfast, day, or evening including weekend and public holidays.