Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Fraud Operations is a dynamic team focussed on preventing and detecting the impacts of fraud and scams on our customers and NZ businesses. Within the Prevention and Insights team we are specifically tasked with reviewing fraud events to gain an understanding of how the fraud has occurred and how we can work towards preventing this fraud.
This is an Auckland based hybrid role with three days in the office and two where you can work flexibly.
Please note: We have one permanent opportunity and one 12-month secondment opportunity available. Please specify in your cover letter if you are applying for permanent, secondment or both.
Mō te Tūranga | About the Role
We sat down with the People Leader (who you would report to) and they told us the following about the role:
What are 5 day-to-day tasks the person in this role will complete?
- Triage fraud reports directly with victims and perpetrators of fraud/scams via phone and email.
- Take action on noncomplex fraud cases.
- Administrative tasks to support the Prevention and Insights team.
- Analysing large data sets and escalating concerns of fraud.
- Supporting other teams within Fraud Operations where required.
What is the team culture and environment like?
The team is very supportive of each other and work well as a cohesive unit. Never be afraid to ask a question as the nature of our work is always changing so everyone is constantly upskilling to stay relevant with current fraud trends.
What projects / work will the candidate be working on now and into the next year?
Fraud Operations has several key projects being delivered in the next 12 months so now is a great time to join the team. We will be working on the implementation of the ACFX data exchange between NZ banks and changes to the Code of Banking Practice.
What is the most exciting thing about this opportunity?
The Fraud Associate role is a great place to start your career in fraud and scam prevention. There is a path for career development and with so many projects impacting the team it’s an exciting time to join the team.
What is the most challenging thing about this opportunity?
This role will be very varied and require the ability to pivot from one focus to another as events take place. Candidates will need to be adaptable to this changing environment.
Why did the last person leave this role?
These are new roles created to assist with the increasing workflow within Fraud Operations.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Advertising closes Monday 18 August, 2025 at 11:59pm.
Please note: We review applications as they are received and may close advertising early.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 18 August 2025
Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.