Housekeeping Supervisor

Company Description

Are you ready to be part of something bold, stylish, and truly different?

TRIBE Auckland Fort Street is not just a hotel, it’s a movement. With 60 design-forward rooms and a vibe that celebrates creativity, authenticity, and innovation, TRIBE is redefining hospitality in the heart of Auckland’s CBD.

Located just a 5-minute walk from Britomart’s transport hub and ferries, TRIBE is surrounded by the city’s best. From Britomart’s chic shopping and dining to the buzz of Commercial Bay, Viaduct Harbour, and Wynyard Quarter. It’s where style meets substance, and where every moment is designed to inspire.

TRIBE Auckland Fort Street (Opening October 2025)

If you got vibe, join the TRIBE family!

Job Description

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required. Assist the Cluster Executive Housekeeper with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
• Assist in the recruitment and selection of Team Members for the department, when required
• Organise skill training for housekeeping team members in conjunction with the People and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Cluster Executive Housekeeper and General Manager are informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards 
• Liaise closely with all departments to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Cluster Executive Housekeeper.
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

• Exceptional attention to detail with previous Housekeeping leadership experience
• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
• Excellent grooming and presentation skills
• A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed
• You mut have valid working rights for New Zealand, this role is not open to AEWV.

Additional Information

SO/ BENEFITS

• Staff meal while on shift
• Uniform laundered
• International accommodation and retail discounts across varying Accor Hotels and properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.