Our environment and our people go hand-in-hand.
- Permanent, full-time role based in Whakatāne
- Flexible working culture and employee benefits package
- Bring your skills and initiative and help us deliver to our communities.
We have an exciting opportunity for an experienced and adaptable IT Service Desk Technician to join our Service Desk whānau. This role is integral in helping us support our people to achieve their goals through technology and our systems.
Te āhuatunga a te tūranga | About the role
As part of the wider Digital team at Toi Moana, we have the awesome job of providing day-to-day software and hardware support services, carrying out installations, configurations and maintenance on devices and liaising with our suppliers. Frequent travel throughout the Bay of Plenty will be required so a valid Restricted or Full drivers license is a must. This position is occasionally required to work outside of normal office hours as a result of unexpected system failures or planned works.
This role is expected to:
- Operate as a key member of the Service Desk team, providing a high level of customer service and technical support.
- Contribute to solving shared technical issues across the team by being team focused.
- Follow identified procedures to ensure consistency of outcomes alongside maintaining integrity of our asset data.
- Identify opportunities to deliver additional value using our existing technology wherever possible.
Our team is a bunch of talented people who pride themselves on understanding our people and the work that they do. To fit in with our people you will be an enabling, supportive and inclusive individual who has a bit of get up and go, strong initiative and who enjoys collaborating in order to achieve excellent results. The IT Service Desk Technician role is a full-time permanent role based in our Whakatāne office.
Ō pūmanawa | Your skills and experience
To be successful, you will need:
- To be confident and personable, with a proven interest in and an ability to build strong relationships.
- Communicate technical problems and solutions clearly and simply to users.
- Proven relevant experience operating in a similar capacity.
- Proven track record of working independently.
- A Diploma in Computer Engineering or a minimum of three years relevant work experience in IT Service Desk Support roles.
- Experience working in local government or with local government would be advantageous.
- Advanced knowledge of Windows 11 and Microsoft 365 would be beneficial.
Ko wai mātou | Who we are
Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.
We are a values-driven organisation, that really cares about our people. Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.
Highlights of working with us include:
- Varied and challenging work.
- A supportive and collaborative work environment.
- Flexibility with the way you work.
- A competitive remuneration and leave package, including additional paid leave over Christmas/New Year, employer paid insurance, well-being initiatives.
- A commitment to supporting you grow and develop
Me pēhea te tuku tono | How to Apply
Click APPLY NOW or contact Gemini Stewart, Service Desk Team Leader on 0800 884 880 for a confidential discussion.
To access a copy of Te Tūranga Mahi (Job Description) please click on the following link or copy and paste it into your web browser: https://shorturl.at/rlopV
NB: To apply for this job, you must have the legal right to be able to work in New Zealand and also a current, valid driver's licence.
Applications close 5pm, Friday 15 August 2025 and will only be accepted online.