Type: Permanent
Hours: Full time
Location: Wellington
Business Group : Services and Access / Operations Delivery
Branch: Regulatory and Identity Services
Salary: $62,947 - $78,334
This band has a pay range from 90% to 112%. You will likely be placed on or about step 1 of this band, depending on your experience and transferrable skills. Step 1 is $62,947pa.
Candidates must have New Zealand Citizenship to be considered for this role.
Department of Internal Affairs - Te Tari Taiwhenua makes a real difference to the lives of New Zealanders - and our Life and Identity Services Officers make this happen on a daily basis.
As a Life and Identity Services Officer (LISO), you’ll be part of dynamic teams delivering essential services that touch the lives of New Zealanders every day. From Passport and Citizenship to RealMe Verified Identities as well as Births, Deaths, and Marriages, you’ll help ensure our customers receive seamless, high-quality support across a wide range of identity services.
You will initially be working on the frontline—connecting with customers via phone, email, or in person—and once skilled, also working behind the scenes to assess applications and ensure the products we send out are up to standard, your contribution helps shape the trusted reputation of the Regulatory and Identity Services Branch at the Department of Internal Affairs.
If you’re passionate about people, thrive in a fast-paced environment, and want to be part of something meaningful, we’d love to have you on board.
We are seeking a number of motivated and engaged people to join our teams based at 7 Waterloo Quay Wellington.
This recruitment round is seeking action orientated, energetic, and customer-focused people to support New Zealanders through every step of applying for and renewing their passport.
To be successful in this role you will be service delivery orientated - willing to learn and understand the unique needs of our customers (New Zealand citizens and people wanting to be citizens). Your experience might come from customer service or administration type roles which will have provided you with transferrable skills.
You will have proven you are able to consistently meet high standards of accuracy, timeliness and are able to follow operating policies and procedures when accessing and making decisions on customer requests and applications.
With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them. You will be comfortable supporting and assisting our customers to transact in a digital environment.
The Department of Internal Affairs – Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders. We support a culture of development and continuous improvement.
We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.
To learn more about the diverse, important mahi we do at The Department of Internal Affairs -Te Tari Taiwhenua and see why we're a great place to work, click here for our annual report and here for - Careers with us - dia.govt.nz
We work to make New Zealand better for New Zealanders through our four outcome areas:
- People can easily access the services and information they need
- Iwi, hapū and communities across New Zealand are safe, resilient, and thriving
- People's sense of belonging and collective memory builds an inclusive New Zealand
- New Zealand is a well-functioning democracy across central and local government
Applications close: 5pm Friday, 22 August 2025
For more information please contact: Grant Christie , grant.christie@dia.govt.nz
Job description: To review the full job description, please click here . If you are unable to follow the link, please review the full job description on our career’s website.