Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer
recommendations that make their stays even more special. With each personalised experience you create, the more you can enjoy each day.
Enjoy competitive hourly rate PLUS night rate allowance equivalent to time and a quarter for certain hours.
Job Description
Ensure the smooth and secure operation of the hotel overnight by fulfilling Manager-on-Duty responsibilities, including maintaining the safety and security of the building, responding promptly to emergencies, and addressing guest concerns in line with hotel guidelines. In addition, assist guests with queries, deliver food and beverage service, and maintain the cleanliness and presentation of the property throughout the night.
Qualifications
- Previous experience in a luxury or premium hotel preferred
- Opera ( or other PMS system ) knowledge preferred
- Managers License/ First Aid/ Food Safety Certification advantageous
- We’d like someone with an eye for detail, driven to achieving the highest service standards
- We’ll need you to be self-motivated and able to work without supervision
- You’ll need to be friendly and engaging, with an ability to communicate effectively.
- Immaculate grooming and personal presentation
- Valid driver's license
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:
- Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- Competitive hourly rate plus favourable night rate allowance
- Daily staff meals provided.
- We also offer laundry allowance and anniversary stays with F&B credit to enjoy.
- Receive unparalleled training, development and support from Accor and MGallery training programmes.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Work for a world-leading Global hotel company.
- Enjoy working in the heart of beautiful Queenstown with our diverse and professional team
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
______________________________________________________________________________________
Detailed duties
- As Manager on duty be responsible for effectively supervising the night portering team
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
-
Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office
Manager. - Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager over-booking situations where late night “relocation” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the back of house areas
- Public areas are cleaned, including lobby vacuuming, dusting, cleaning of public bathrooms, bedroom corridors. All guest areas are checked and left immaculate
- Hand Towels and Milk prepared for next day arrivals
- Room service orders are answered, prepared and cooked as needed from the night menu. Assistance with delivering to guest rooms.
- Assistance with any guest luggage, delivering to rooms.
- Assistance with Valet, parking guest cars and bringing up on request. Ensuring car park is checked nightly for car registrations in house and parking charges applied.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Report immediately to the Front Office Manager or RDM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Front Office Duty Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties assigned by your manager.
$29.97 per hour / Full time 30 hours per week night shifts including weekends and public holidays.