HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
As a Passenger Service Agent - “Red Coat”, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
Summary of responsibilities (not comprehensive of all tasks):
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
- Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.
- Keeps customers informed while ensuring service delivery.
- Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
- Practices safety-conscious behaviors in all operational processes and procedures.
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Must be at least 18 years of age.
- Must be proficient in English.
- Must be able to read, write, and comprehend detailed job instructions.
- Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
- Possess basic computer skills.
- Minimum 3 years airport customer service experience
- Frequently lift bags or items weighing up to and including 50 pounds.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Occasionally support in aircraft cabin cleaning duties
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Ability to work overtime and in weekend/public holidays when required.
- Willing to travel interstate and overseas for meetings, trainings as well as supporting other stations.
- Must be eligible to live and work in Australia at the time of your application.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Delta Air Lines product knowledge