- Support people who have had an accident to get back to independence
- Join an organisation the supports and develops your career
- Roles based in our Manukau office
About the role | Mō te tūranga mahi
We are recruiting for the Level 1 Recovery Assistant role.
As a Recovery Assistant, you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. At times your role will involve:
- Having difficult conversations and delivering unfavourable news
- Setting clear expectations on what we can and cannot support
- Making the final decision in situations that aren't black and white
This role has a set start date of 3 November 2025 and requires set working hours during the initial training period. If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm.
About you | Mōu
We value potential and growth over perfection. If you meet some of the below criteria and you're enthusiastic about learning and contributing, we want to hear from you!
- Great communication skills – you will be someone who can relate to a variety of people and simplify complex information
- Personal resilience – you will be working with people experiencing challenging circumstances
- Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools
- You will thrive in a fast-paced, continuously evolving environment, and be comfortable working in the grey to make decisions to support our clients return to independence
- You can build rapport and relationships over the phone
Working at ACC | Mō ACC
We can offer you an indicative starting salary of $67,442 + a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym memberships, retail discounts, and staff banking packages. We can also offer you:
Career development
- Regular career and development conversations with your leader
- On-the-job skill development and coaching
Work-life balance
- Only work Monday to Friday - no late nights, no weekends
- Once you are fully trained in the role (~6 months), and in agreement with your leader, there is the opportunity to work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
Applications will close at 11.59pm on Sunday 7 September 2025 and can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email hrhelp@acc.co.nz with the role title and location in the subject line.