- Facilitate the support your clients need to return to independence
- Stable role with variety and room to develop your career in case management
- Start-date of Thursday 6 November 2025
About the role | Mō te tūranga mahi
Our case numbers are increasing, so we are seeking your assistance.
As a Level 1 Recovery Coordinator, you will be the primary point of contact for a caseload of clients who need individual support because of the nature of their injury or needs.
In this role you will:
- Partner closely with recovering clients and their family, providers, and employers
- Communicate by phone, email, or in some cases face to face.
- Facilitate a holistic rehabilitation plan to manage any roadblocks to ensure the best possible outcome for recovery
- Support your clients in making meaningful progress towards their goals and outcomes
For more information click here
About you | Mōu
You may be an administrator or work in a customer-oriented field seeking career growth. We support a broad client base and are committed to reflecting the diversity of our communities; we encourage you to apply even if your experience doesn’t align perfectly with every requirement. You may offer:
Important Skills | Nga Pūkenga Motuhake
- Excellent communication skills: The ability to engage and support clients while explaining complex technical information clearly.
- Curious mindset: Eager to learn and apply complex legislation and technical details.
- Flexible and adaptable: Strong time management and ability to adjust plans for client needs.
- Personal resilience: Support clients in challenging circumstances without taking it home.
- Clean New Zealand driver’s license: Travel to clients as needed.
- Experience in case management or working in the public sector is a bonus but not a requirement!
What can I expect? | He aha taku e tunanako ai
The starting salary for this Level 1 role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives a range of benefits including wellness and employee discount programmes. We are also committed to providing you:
Work-life balance
- Only work Monday to Friday - no nights, no weekends, no public holidays
- After working with us for 6 months (training period) , work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year – get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- Employee networks to support our colleagues from diverse backgrounds.
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm.
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Applications will close at 11.55pm on Sunday 7 September August 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.