- Facilitate the support your clients need to return to independence
- Stable role with variety and room to develop your career in case management
- Start-date of Monday 15 September 2025
About the role
Our case numbers are increasing, so we are seeking your assistance.
As a Recovery Coordinator, you will serve as the primary point of contact for a caseload of clients requiring individual support due to the nature of their injuries or needs.
Our Recovery Teams work 1:1 with clients and act as the facilitator between Providers, Employers and Communities to assi8st with their recovery and remove roadblocks.
As a Recovery Coordinator you can also specialise in various areas.
For example:
Our Integrated Recovery team assists clients who have been unemployed long-term and possess favourable rehabilitation prospects. Each client is assigned a dedicated Recovery Coordinator to provide individualized support in injury recovery. Coordinators collaborate with providers, employers, and communities to facilitate recovery and remove barriers. The Integrated Recovery team supports clients with claims exceeding 365 days.
In this role you will:
- Work closely with recovering clients, their families, providers, and employers.
- Communicate via phone, email, or occasionally in person.
- Develop a comprehensive rehabilitation plan to address obstacles and promote recovery.
- Help clients achieve meaningful progress toward their goals.
About you
You might be an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities; even if you don’t meet all requirements, please apply. You may bring:
Important Skills
- Excellent communication skills: Engage and support clients while explaining complex technical information clearly.
- Curious mindset: Eager to learn and apply complex legislation and technical details.
- Flexible and adaptable: Strong time management and ability to adjust plans for client needs.
- Personal resilience: Support clients in challenging circumstances without taking it home.
- Clean New Zealand driver’s license: Travel to clients as needed.
- Experience in case management or working in the public sector is a bonus but not a requirement!
What can I expect?
The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives a range of benefits including wellness and employee discount programmes. We are also committed to providing you:
Work-life balance
- Only work Monday to Friday - no nights, no weekends, no public holidays
- After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year – get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- Employee networks to support our colleagues from diverse backgrounds.
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm.
About us
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close
Applications will close at 11.55pm on Sunday 20 July 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.