Location: Wellington Regional Hospital or Hutt Valley Hospital
Contract: Permanent, full-time
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the Role
The purpose of this role is to lead the team and ensure that the Outpatient reception and Community Health administration is managed across the organisation - providing a responsive service that supports the need of the clinical staff, general practitioners and patients.
You will ensure that the teams' functions are managed to a high standard to support clinical teams efficiently.
This role will focus on optimising workflow, follow up slot utilisation, reducing unattended outcome list, fostering positive stakeholder relationships, and implementing strategic initiatives to continuously improve patient care and service outcomes. Key objectives include upholding high standards of compliance, promoting a health and safe working environment and driving operational performance to support the sustainability and growth of the Outpatient reception and Community Health administration.
About the Team/Service Location
The Patient Administration Service (PAS) is a group of five services which work together to support the patient journey from referral, to a CCHV treatment provider, right through to discharge. PAS goals are to provide high quality, efficient and effective administration support to enable clinical staff to concentrate on patient care.
There are several different services PAS is responsible for, and each area has a Team Leader to provide one point of contact across the group. These are:
- Booking Centre, Call Centre, Radiology and Atrium
- Clinical Typing & MDM
- Ward Administration
- Outpatient Reception and Administration Support
- Emergency department & Birthing Suite administration
About you
- Proven ability to lead customer-focused service delivery, demonstrating a strong commitment to understanding patient needs, building trust, and delivering continuous improvement across internal and external relationships.
- Experienced in organising and managing complex workflows, including the ability to allocate resources efficiently, coordinate multiple priorities, and maintain structured systems for information and task management.
- Demonstrated strength in strategic prioritisation and planning, with the ability to quickly identify critical goals, remove obstacles, and maintain team focus under pressure.
- Strong leadership and people management capabilities, including experience in setting clear expectations, distributing workloads fairly, developing team potential, and fostering open communication.
- Solid expertise in process improvement and conflict resolution, with a track record of simplifying systems, optimising operations, and constructively managing conflict to build consensus and drive results.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is - the weaving of wellness - . We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
To apply please click - apply now. - All applications must be submitted through our online careers - portal by 1st September. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.