Village Customer Specialist

• Full Time
• Application Closes 22 Jun 2025
• Hawkes Bay - Havelock North
• Sales and Related Worker
  
  

Join our team at Waiapu House Lifecare to make a positive impact on the lives of our residents by providing exceptional care in a warm and caring environment.

Waiapu House Lifecare is a 74-bed Care Home with a 31-unit Village, located in the sunny Hawke’s Bay Village of Havelock North. Our team comes from all around the world and are open and welcoming to people from diverse backgrounds and cultures. But we are all connected in our Heritage community by our passion for caring and empathy. Why would you want to work anywhere else?

About Us

Heritage Lifecare is one of the leading and largest aged care providers in New Zealand, and the largest dementia provider. We are a fast growing, dynamic organisation with 42 care homes and 20 villages from Whangarei to Invercargill, with an abundance of opportunity. We pride ourselves on being a caring community and have a supporting and nurturing culture; we are whānau.

About Our Role

• Waiapu House Lifecare, located in sunny Hawke’s Bay Village of Havelock North
• Permanent full-time (32 hours per week, pro-rata)
• Competitive salary
  
  

We have a fantastic opportunity for a Village Customer Specialist with exceptional organisation and sales skills to be responsible for assisting our Care Home and Village Manager with the operation of our Village, including the sale of Village Units, Apartments and Care Suites. You will have a positive can-do attitude, be well organised, and be great at working with people. You will play a pivotal role in supporting our Village residents, ensuring that our Village is vibrant, and helping prospective residents join our community.

Your Skills And Experience

• Strong communication and interpersonal skills.
• Public speaking and presentation experience.
• Proven experience in sales and exceeding KPIs.
• Excellent organisation and multi-tasking abilities.
• A genuine love for helping people, with excellent customer service skills, and a friendly and positive attitude.
• Experience delivering to a quality standard.
  
  

What’s In It For You

• Work for one of the most progressive aged care companies in New Zealand.
• Competitive pay scale based on skills & experience.
• Opportunities for professional development and advancement.
• Supportive and collaborative work environment.
• Make a meaningful difference in the lives of our residents.
  
  

Join Us

Submit an online application today by selecting the ‘Apply’ link

Heritage Lifecare fosters an environment that celebrates diversity and inclusion. We uphold the principles of Te Tiriti o Waitangi.

Applications will be reviewed as they are received, and interviews may take place prior to the close date.

Applicants must have the legal right to work in New Zealand. Following NZ Immigration requirements, we must first consider candidates that already hold the right to work in NZ for this role. Therefore, we may be unable to support a visa application for this role.

• Village-Customer-Specialist-Position-Description.pdf