Who are we?
For 100 years, Milwaukee Tools people and culture have been the strong foundation on which our legacy has been built. This legacy is defined by "disruptive innovation"- from the products we create, to the partnerships we forge, and the ways we work. While our rich history has undoubtedly shaped us into what we are today, our focus is on what's ahead. We celebrate our centennial with excitement, fully aware that we are just getting started.
At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:
Discounts & Perks: Generous discounts on company products.
Personal Development: Access to professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
Social: Recognition programs and social events to celebrate our team's achievements.
We are currently seeking a Service Centre Administrator to join our friendly, growing team situated in our Milwaukee Service Centre in Onehunga, Auckland.
The Service Centre Administrator will work as part of the service operations team dedicated to supporting the Milwaukee Service Centre. As part of the team, this individual will maximise efficiencies and will act as point of contact for the Milwaukee Service Centre. If you have a great attitude, are looking to work Monday to Friday and have a change from retail or hospitality this could be your opportunity! Full training is provided - this is an excellent opportunity to kick start your career in admin!
Reporting to the Milwaukee Auckland Service Centre Manager your duties will include:
- Accept tools for drop off via direct customers or freight & organising outgoing freight as required
- Book incoming repairs into our Milwaukee Warranty Portal and completing necessary documentation
- Allocating tools in accordance with operational workflow
- Allocating ordered spare parts with relevant service claims
- Maintaining records and allocating incoming spare parts stock on hand to correct locations
- Communicate with After-Sales support team to obtain claim relevant information
- Diagnose and replace batteries, chargers, radios and etc.
- Provide customers and retailers with update on their warranty claims over the phone and emails
Skills and Experience required for this role:
- Proficient admin skills and intermediate computer skills
- Experience using SAP, C4C, Salesforce and/or other similar technology platforms (preferred but not essential)
- Excellent ability to respond to deadline pressures and demonstrate time management skills
- Great communication skills with enthusiastic personality;
- Ability to demonstrate initiative;
- Solid time management and attention to detail
- You will be required to work rostered shifts set between 7am and 4.30pm.
If this role sounds like you and you are excited at the prospect of joining a successful and dynamic organisation APPLY NOW!