Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mo to matou tira - About the team
The Early Assistance team (EAT) plays a crucial role in triaging the complaints and contacts that we receive. The team provides advice and guidance to members of the general public and ensures that people are well informed about relevant complaints processes.
Mo te turanga - About the role
As an Assistant Investigator you can expect to:
- Take telephone inquiries and complaints from the public and prisoners on a rostered basis. This is a crucial part of the role and you can expect to be rostered to do up to three days per week on the phones.
- Read, assess, and respond to written inquiries and complaints
- Initiate communication with the relevant public sector agency or prison to assist with resolving the complaint (where appropriate).
An Assistant Investigator must be able to work quickly to analyse the critical issues and produce sound advice. Resilience and exceptional people skills are essential as you may encounter upset or aggrieved people over the phone. You will be well supported to manage these conversations, and we help you further develop your skills.
Our Assistant Investigator role is the first step for many of our people in a rewarding and challenging career at the Office of the Ombudsman.
Te painga o te mahi tahi me matou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
- Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
- Flexible working options
- Competitive remuneration
- Onsite gym and personal trainer, free to all employees
- Three paid office holidays between Christmas and New Year
- Employee Assistance Programme (EAP)
He korero mou - About you
To be successful in this role you will have:
- A law degree or other relevant tertiary qualification
- Excellent verbal and written communication skills
- Excellent time management, planning and prioritising skills
- Ability to work collaboratively under pressure and deliver high quality results
- Proven ability to deal with a diverse range of stakeholders including managing challenging conduct
Me pehea te tono - How to apply
To apply, click on the `Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email [email protected].
As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
Depending on skills and experience the salary is expected to be between $67,488 to $88,578, with $84,360 being the midpoint.
Applications close 5pm, 24 August 2025
