Bereavement Assistance Banker

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way!

Mō te Tūranga | About the Role 

We spoke with the Manager Bereavement Assistance, and they gave us some great insight on what to expect with this role: 

What are some of the day to day tasks the person in this role will complete? 

As a Banker 5 in Bereavement Assistance, you will bring in Lending experience and expertise, enabling us to provide a more comprehensive service to our internal and external customers. You will be responsible for the end-to-end management of a portfolio of customers, attending to a range of tasks efficiently and accurately whilst ensuring a high quality of service is provided to our customers and providing Lending support across the team. You will maintain awareness and comply with all aspects of policy and procedure to ensure customer needs are met and that risk is managed within process and legislative compliance obligations and service levels have been met.

What is the team culture and environment like? 

We are a team of professionals, and it can be very busy which requires excellent time management skills and a strong operating rhythm. The team work together to focus on serving our customers brilliantly. 

What is the most exciting thing about this opportunity? 

As a Bereavement Assistance Banker, you'll truly make a difference to the families of our customers through difficult times, and you will be joining a tight knit professional and supportive team who want the best outcomes for our customers and their families!

What attributes will this person display in order to be successful in this role? 

To be successful in this role you will need to have Level 5 Banker accreditation, deliver a high level of customer service, and demonstrate an effective communication style, accuracy, eye for detail, ability to meet strict deadlines, prioritising workloads, resilience, ability to communicate with empathy are paramount for this role. In addition, you will have:

• Excellent written and verbal communication
• Be comfortable dealing with customers who are in a vulnerable situation
• Proven analytic and problem-solving skills
• An eye for continuous improvement
• Experience working with our BNZ systems or other banking environment is preferred

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

If you are keen to join a fun team where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it. 

Please note applications will close on Sunday 13th July 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”