BizCover who?
You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit
About the team:
BizCover for Brokers is a cutting-edge B2B platform that lets brokers quote multiple products from multiple insurers in minutes. We’re reshaping the insurance space with tech that’s fast, transparent, and easy to use.
Our Broker Service Team supports brokers across Australia with referrals, renewals, sign-ups, and general insurance queries. We’re all about getting it right the first time and delivering top-notch service every time.
If you’ve got great phone skills, strong written communication, and can juggle multiple tasks while keeping cool under pressure, we want to hear from you!
Role:
We’re looking for a confident and driven Broker Support Agent to join our BizCover for Brokers team. You’ll play a key role in supporting brokers, strengthening relationships, and helping drive the success of our one-of-a-kind insurance platform.
If you thrive in a fast-paced environment, love helping others, and want to make a real impact—this is the role for you.
Requirements
Day to Day responsibilities:
- Provide technical support across the broker platform, assisting with new business, amendments, renewals, and quotations
- Process endorsement and cancellation requests in an accurate and timely manner
- Respond promptly and professionally to broker and client queries, both over the phone and via email
- Ensure all internal systems and databases are kept accurate and up to date
- Assist with payment reconciliation and follow-up on outstanding broker payments
- Support the onboarding of new brokers, brokerages, and brokerage groups onto the platform
- Deliver outstanding customer service, ensuring a high-quality experience for brokers
- Contribute to team initiatives and continuous improvement, performing other related duties as required
Benefits
- This is 100% remote position
- Exciting and rewarding team culture
- Quarterly recognition awards
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities
What Kind of Person Works Well in our Company
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better
