The Ministry of Social Development
- Fixed, full time 37.55 hours per week – until 30/06/2026
- Central Mangere location
- Starting Salary: $60,707 with annual progression
- Start Date: Monday 21 July 2025
We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey. We do a lot of different things, and we're proud that we play a very important role in people’s lives every day.
This is an important role. Every action you take impacts lives. Simply put, people count on us. We help New Zealanders become safe, strong, and independent.
What you'll be doing | He aha tāu e mahi ana
You’ll help many people every day by delivering an end-to-end service including the assessment, processing, and review of client information. You’ll provide essential financial assistance support for clients and their whānau. In addition to your processing responsibilities, you’ll engage in client service through outbound phone calls. Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients.
Our team is responsible for many different work areas such as the processing of online income declarations updating clients’ change in circumstances, managing requests for information from other government agencies like IRD & NZ Police, processing reviews, and processing online applications for income support.
We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for clients. Our modern training approach ensures you’ll receive plenty of support to succeed in your role.
Position Description
He Whakaahuatanga Tūnga | Position Description
Central Processing Officer Position Description
Ko ngā mea ka hiahiatia e koe kia angitū l What you'll need to succeed
- You're a fast learner who enjoys handling complex information.
- You're professional, full of energy, and great at interacting and negotiating with clients over the phone, always keeping their needs in mind. Your ability to lead conversations with empathy and sensitivity will contribute to creating a positive experience for clients.
- Success-driven, you love getting positive results. Using computer systems comes easy to you, and you're happy to take responsibility for your work and help your team succeed.
- You're open to change and like to learn from it, which makes you a flexible person.
- You're confident working with financial information and are accurate when entering it into computer systems.
- You work efficiently, accurately and can make good decisions.
Nōu te rourou l What's in it for you
- Accident insurance coverage for MSD staff
- Capability development framework to support your career aspirations with us
- Staff discount on Southern Cross Health Insurance
- Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.
Ngā Hāora Mahi: Ngā tūmanakohanga | Work Hours: What to expect
You’ll work 37.55 hours across 5 days per week, with varying start times:
Monday to Friday: Between 6:55 AM and 10:00 PM
Saturday: Between 7:55 AM and 6:00 PM (typically reserved for voluntary overtime based on business needs).
This role is based in our Māngere office, where you’ll receive comprehensive training and support in several specialty areas. Please note that it may take several months before we can consider flexible working arrangements due to the nature of the training.
He aha e whai ake nei l How to apply: What's next?
To apply, click the link and submit your updated CV. A cover letter is not required, as you will be prompted to answer the following questions in the application form:
- What are your key strengths and skills, and how will you apply them to this role?
- How do you ensure a positive customer/client experience every time?
- How do you approach learning new systems or processes, and how do you ensure you retain and apply what you’ve learned?
Note: Your responses to the application questions are essential to our assessment process.
All applications must be made online. If you have any queries, please contact Johnny Cornwell at [email protected].
Ngā mōhiohio rapu kaimahi hira, me ngā rā hira | Important recruitment information and dates
We’re working within tight deadlines over the holiday period, so please ensure your contact details are correct and that you’re available to respond via email or phone.
Applications close: Midnight, Tuesday, 17 June 2025
Video assessments: Begin Monday, 16 June 2025
Interviews: Begin Tuesday, Monday 23 June 2025
Start date: Tuesday, 21 July 2025
If you are unable to meet any of these dates, please let us know as soon as possible.
Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early. Please take the time to thoroughly complete the application questions and ensure your CV is up to date.
To be eligible for this position, you must be a New Zealand or Australian Citizen or a New Zealand Permanent Resident at the time of application.
Utu-ā-tau | Salary range: $60,707.00 - $72,990.00
The starting salary within this range will depend on relevant skills, experience, and other factors. While a typical starting salary is $60,707, each candidate will be assessed on merit.
