Connecting people and communities| Driving eCommerce | Moving New Zealand
Are you passionate about leading with purpose, owning results, and making a real impact for customers? We’re on the hunt for a Customer Claims Team Leader to join our Auckland team in Favona!
With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.
As an organisation that thrives on collaboration and creating shared clarity, please note this role is based onsite to foster close teamwork and effective communication.
About the role - Mō te tūranga
As the Customer Claims Team Leader, you’ll lead a dedicated team focused on resolving claims efficiently, analysing trends, and driving continuous improvement. This role blends leadership, investigation, and strategic insight to deliver great outcomes for our customers and business.
Additional responsibilities include:
- Lead and coach the claims team to deliver high-quality, timely outcomes.
- Investigate and process claims using Salesforce and OnTime, ensuring SLA compliance.
- Analyse claim trends and provide insights to drive operational improvements.
- Collaborate with internal teams and external partners to recover costs and manage salvage.
- Produce regular reporting using Power BI and other tools to inform decision-making.
What will you bring? – Ōu Pūkenga?
You’re a confident leader with a sharp eye for detail and a passion for continuous improvement. You know how to guide a team, analyse data, and turn insights into action. You’re comfortable navigating systems, managing competing priorities, and building strong relationships across the business.
Additionally, you will need:
- 3 years+ experience leading teams in claims, administration, or a similar operational environment.
- Strong analytical and reporting skills, with confidence using tools like Power BI.
- Excellent communication and stakeholder management abilities.
- A proactive mindset with a focus on results, compliance, and customer outcomes.
- The ability to coach, develop, and inspire a high-performing team.
Your Benefits - Ō Painga
You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise.
Additionally, you’ll get.
- Free staff car parking.
- Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.
- To be part of a multinational business with opportunities across the Trans-Tasman.
- Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
- A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.
- Access to heavily discounted holiday homes across New Zealand.
How to apply - Me pēhea te tono
We’ve got a great team of people and are focused on the future. If you’re up for an exciting challenge and are keen to make a difference, come join us as we embark on the next chapter in our story.
Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.
Applicants must be a NZ or AU Citizen/Resident to be eligible to apply.
