Customer Service Banker

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us  

At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Our oranga (wellbeing) is a priority at BNZ - we look after each other and you can always bring your whole self to work. If you can imagine a better future, let's find a way!  

Mō te Tūranga | About the Role  

This is a permanent part time (0.5 FTE) role working 3 days a week in a BNZ branch, including Monday & Friday. You will be answering calls from our customers helping them with general banking advice, and then when needed you will be available on the branch floor being the first point of contact for our customers. If you have at least two years of strong customer service experience & a real passion for a career in banking, this could be the role for you! 

You will be based out of our branch located in Te Kuiti or Matamata.

What will the first two months look like?  

We will provide you with all the training you need. The first 2 months in the role will be dedicated to learning and then having a chance to practice in a safe environment. You will spend time with our Learning and Development team and the first 2 weeks of training will be full time. You will then move to your part time hours and have 6 weeks to embed your learning with lots of practice and support. 

After this you will work with your People Leader who will support you to grow your skills and to have engaging conversations with our customers to help solve their enquiries. You will continue your learning aided by support chat channels and regular coaching.  

What is the most exciting thing about this opportunity?  

We have fantastic training and development that allows you to kickstart your banking career and provides continuous support and ongoing opportunities. Based on customer demand our Bankers have the opportunity to advance their career where progression is based on attitude and capability. 

Being a Banker is just the beginning of your career journey, as it opens doors to progress into other roles such as Personal & Home Lending, Small Business Partners, Home Loan Partners, and more!  

What is the team culture and environment like?  

BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth. 

Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services, and more; but what connects us is our passion for delivering exceptional customer service. If you are customer obsessed and have a passion for working with others, we know you'll thrive at BNZ.  

What attributes will this person have in order to be successful? 

What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.   

• You'll enjoy helping tāngata (people), delivering an amazing experience to customers 

• A keen eye for detail that ensures transactions are completed efficiently and accurately 

• Resilience, self-motivation and lots of energy 

• Ability to multi-task, highly adaptable to change and proactive 

• You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand  

Please note applications for this vacancy close Tuesday 20 July 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”