Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
About the role
We’re looking for a Customer Service Coordinator to join our established team at our Albany plant in an immediate and exciting opportunity within a global organisation.
Working closely with our Customer Service team, you’ll provide vital administrative support to both our valued customers and dedicated account managers. This is a diverse and customer-centric role, ideal for someone who thrives on building relationships and delivering exceptional service.
We’re seeking someone with a strong understanding of the print and label manufacturing industry, who can bring technical print knowledge to the table and help translate customer needs into practical, high-quality solutions.
Duties include:
- Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
- Supporting our Account Managers and inbound Customers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
- Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
- Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
- Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.
- You will have experience in the Print / Label manufacturing industry (Customer Service experience would be advantageous)
- Strong administrative skills
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Detail oriented and process driven.
- Ability to work under pressure and multitask
- Demonstrates a high level of initiative and self-motivation
- Competitive remuneration
- Free onsite parking
- Local & global career opportunities
- Employee Assistance Program (EAP), a free confidential support service
- Employee referral program, our employees are rewarded for helping us find great talent!
- Regular social events encouraging a fun & friendly environment.
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter. Position open to candidates with NZ-working rights (without restrictions) only.
Diversity & Inclusion
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.
MCC does not accept unsolicited resumes or referrals from recruitment agencies. Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.
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