The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.
Customer Service Manager
Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour
About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.
We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.
Key Responsibilities:
- Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
- Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
- Review and monitor customer service procedures to ensure efficiency on performance and delivery.
- Review and oversee overall customer service activities and maintain sound customer relations.
- Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
- Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
- Assist in staff recruitment process by providing guidance on customer service policies and procedures.
- Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
- Review and track customer complains resolution.
- Handle complex and escalated customer service issues.
- Review and analyse data and record to identity customer service issues.
- Undertake other tasks where necessary to ensure that staffing needs are met.
Skills and Experience Required:
- At least Tertiary Education or a minimum of 3 years of customer service experience, with 1–2 years in a supervisory or managerial role.
- Strong leadership, organisational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
- Proficiency in MS Office and customer management software.
- Ability to work under pressure and handle multiple priorities.
What We Offer:
- A friendly and supportive work environment.
- Competitive salary package.
- Opportunities for career development and training.
How to Apply:
Please send your CV and a cover letter outlining your relevant experience to [email protected] or apply directly here.
