Somerset is a NZ owned company that delivers the unprecedented levels of nutritional Vegetable produce in the New Zealand to their rapidly growing customer base. With commitment to high-quality, ethically sourced Vegetable Produce wants to contribute to a happy and healthier world. Somerset is bringing nature’s finest produce to the Consumer, with a vision to lead the way for New Zealand as global Vegetable producers.
The company now needs a Customer Service Manager to review customer services and maintain sound customer relations.
Responsibilities
developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
providing direction and feedback to team members and assisting with recruitment
managing, motivating and developing staff providing customer services
planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Requirements
A NZQF Level 5 Diploma or higher qualification, or 3 years work experience in the fields relevant to management/commerce/customer service.
Expert knowledge working with Microsoft Office/Google applications
Excellent communication and interpersonal skills.
Strong knowledge in customer service management.
Having strong skills in identifying customer needs and solving problems.
Benefits of working at Somerset
Fantastic opportunity to work in a fast-growing environment
Vibrant team with strong values and a great culture
Dive into an organisation dealing in multiple, growing and exciting markets across the NZ
Work for an exceptional NZ family-owned company
Other Details:
Work location: Hamilton
Number of vacancies: 1
Hourly rate: $32 to $42
Standard hours: 40 per week
Minimum hours: 30 per week
This is full-time and permanent position
If you are interested in joining a fast-paced growing team where you can help make a positive impact, we would love to hear from you. Please apply with your CV. Please also include a cover letter telling us who you are, what excites you about this role, and why you feel you may be the right fit!
