Connecting people and communities| Driving eCommerce | Moving New Zealand
Looking for your next career opportunity? We are seeking x2 proactive and solutions-focused Customer Service Representatives to join our Auckland team.
With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.
As an organisation that thrives on collaboration and creating shared clarity, please note this role is based onsite to foster close teamwork and effective communication.
About the role - Mō te tūranga
Reporting to the Customer Service Team Leader you will:
- Support and liaise with our internal/external customers.
- Develop and maintain strong internal/external customer relationships.
- Be involved in any process improvements to raise quality and service.
- Pro-actively identify and inform customers of any network delays.
- Manage customer queries via phone/email and manage customer escalations.
- Resolve customer queries in a timely and professional manner
What will you bring? – Ōu Pūkenga?
We are looking for driven individuals who can work well in a team environment, thrive on creating a great customer experience and have excellent attention to detail.
Additionally, you will bring:
- Experience in a similar role. Call centre experience is highly desirable
- Resilient and adaptable – able to work well under pressure
- Excellent customer service skills with emphasis on FCR
- Time management and organizational skills
- Excellent communication skills, both written and verbal
- Growth mindset and positive attitude
- Demonstrable problem-solving skills
- Experience with Salesforce would be beneficial.
Your Benefits - Ō Painga
You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise. Plus, you'll be making a genuine difference, all while getting to have fun along the way with a great bunch of people.
Additionally, you’ll get.
- Free staff car parking.
- Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.
- Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
- A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.
- Access to heavily discounted holiday homes across New Zealand.
How to apply - Me pēhea te tono
This is a phenomenal opportunity to join an awesome company and team so express your interest today.
Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.
All applicants must hold legal entitlement to work in New Zealand.
