Customer Service Supervisor
Published: 15/08/2025Job Location: Wellington / New Zealand
Join the team at Bluebridge Cook Strait Ferries!
Since we first set sail in 2002, Bluebridge Cook Strait Ferries has been committed to providing unique and memorable sailing experiences. As part of StraitNZ, a growing organization with over 450 employees, we pride ourselves on delivering exceptional service to our passengers.
About the Role
This is no ordinary job! Our Terminal Supervisors are the face of Bluebridge, creating a welcoming and exciting experience for our passengers from the moment they book their journey.
As a 24/7 operation, we require team members who can work various shifts, including early mornings, late nights, weekends, and public holidays. This is a full-time, permanent position based at our Wellington Passenger Terminal, reporting to the Passenger Terminal Operations Manager.
What You’ll Be Doing
As a Terminal Supervisor, you’ll lead a team of Customer Service Representatives and ensure smooth terminal operations.
Since we first set sail in 2002, Bluebridge Cook Strait Ferries has been committed to providing unique and memorable sailing experiences. As part of StraitNZ, a growing organization with over 450 employees, we pride ourselves on delivering exceptional service to our passengers.
About the Role
This is no ordinary job! Our Terminal Supervisors are the face of Bluebridge, creating a welcoming and exciting experience for our passengers from the moment they book their journey.
As a 24/7 operation, we require team members who can work various shifts, including early mornings, late nights, weekends, and public holidays. This is a full-time, permanent position based at our Wellington Passenger Terminal, reporting to the Passenger Terminal Operations Manager.
What You’ll Be Doing
As a Terminal Supervisor, you’ll lead a team of Customer Service Representatives and ensure smooth terminal operations.
Your key responsibilities will include:
Team Leadership & Operations
- Supervise and support Customer Service Representatives
- Assign daily tasks to staff for each sailing
- Ensure smooth security procedures for opening and closing the terminal
- Manage shift reconciliation sheets, cash float, and banking processes
- Optimise staff utilization
- Provide sailing solutions via email and phone inquiries
- Process bookings, confirmations, and quotations
- Assist with customer check-in and vehicle marshalling
- Ensure office supplies are stocked and daily cleaning is maintained
- Assist with docking ship lines (team training provided – physical fitness required)
- Handle cash transactions and drive passenger vehicles as needed
- Competitive hourly rate
- Kiwisaver employer contribution matched up to 8%
- Generous staff travel benefits for you, your family, and friends
- Free Southern Cross health care plan
- Annual fitness/wellbeing contribution
- Full uniform & high-quality Personal Protective Equipment
- Extensive training & upskilling opportunities (e.g., first aid, conflict management, customer care)
- Career progression opportunities within the customer-facing team and wider organization
Our ideal candidate is a people person with leadership experience and a passion for delivering outstanding customer service.
You’ll also need:
- Experience in a supervisory, team leader, or management role
- Previous customer service or hospitality experience
- A full, clean driver’s license (or a restricted license if close to full)
- Strong problem-solving skills and the ability to stay calm under pressure
- Reliability and long-term commitment to growing with our business
- Reliable transport to and from work
- Experience in an operational environment; transport or tourism is preferred.
- Successful candidates must complete an MOJ criminal check, drug test, and pre-employment medical exam.
- Applicants must currently reside in New Zealand and hold a valid NZ open work visa or residency.
Ready to set sail on a rewarding career? Apply today!
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