This is an attractive role with the Lyttelton Port Company's Customer Service's Unit.
Employee benefits include:
- Medical insurance provision
- On-going learning and development opportunities
- City Depot based
Ka whati te tai, ka pao te tōrea
When opportunity arises, we must be ready to strike before it passes
About the role
Surrounded by a supportive team and with ongoing training, you are set up to succeed from the start! If you want to expand your customer service experience into a new environment with a strong logistics edge, then this could be the opportunity for you.
Acting as a key point of contact, our Customer Services Officers provide a high level of service to our customers, 6 days a week, currently based at our City Depot in Woolston.
Key responsibilities include:
- Quick turnaround on a very busy shared customer services email inbox processing customer requests and queries
- First point of telephone contact for customers calling LPC
- Administering and removing holds on containers
- Data entry
- Coordination of transport moves to and from the Lyttelton Port Container Terminal
- Account management duties
About you
You will be someone with strong communication skills, an innate ability to build rapport, and a hunger for problem solving. You may already have some experience in a customer service role, or you might have just finished your tertiary studies and are keen to get into the workforce. You will enjoy working as part of a team, and love to talk to people.
The ideal candidate could also possess the following skills:
- Able to work effectively when the pressure is on and use their initiative to take appropriate action to resolve any issues
- Have a high level of attention to detail and be a competent computer user
- Be available to work a rotating shift roster currently compromising of one Saturday per full rotation.
- The ability and willingness to model LPC's values and behaviour's including supporting a culture that promotes safety, engagement, and a continuous improvement
About LPC
We are Lyttelton Port Company (LPC), the largest Port in the South Island, committed to Leading the Way for our people and our region.
With a focus firmly on the future, LPC is a vital link in both Canterbury and the South Island's supply chain. We are a company focused on our people and have a passion to strengthen our position as a key hub port in the global transport network. Simply put, we ensure the essential goods and services our region need are delivered every day.
Who we are and what we're here to achieve: this is an exciting time to join LPC. Our purpose is to facilitate the sustainable trade for Canterbury, with sustainability and the safety of our people at the centre of everything we do.
Pre-employment Tests
LPC require all successful candidates to complete a Pre-employment Medical which includes a Drug and Alcohol Test, Pre-Employment Ministry of Justice Check, a TORO check and a Pre-employment ACC Check
Eligibility
Legal entitlement to work in New Zealand is a pre-requisite for the role.
Apply for this role
If you're up for the challenge, hit the apply button now!
Applications close: Monday 8th September, 5pm. Please note that applications will be reviewed as they are received, and interviews may take place prior to the closed date. This means we reserve the right to close a job advert before the advertised close date.
For further information, please email [email protected].
