Customer Services Representative - Thames
- Provide exceptional customer service and team support
- Be the link between Council, community, customers and contractors
- Based in our Thames Office
About the role
We are searching for a confident, motivated customer services star to bring their skills and enthusiasm to a great team delivering customer services in Thames. The role sits within the team providing front-of-house, digital and phone communications, and is part of the wider Customer Services team across the district.
How you fit
The Customer Service Representative role is the link between Council, customers, contractors of Council and their customers in alignment with the core values of Customer services team.
The role is responsible for front line queries and tasks including:
- Call Centre phone line
- Cashiering
- Administrative task
- Cemetery administration
- Requests for service
- Regulatory and consent information
- General enquiries
- Rates enquiries
- Bookings
- Elections and Governance/Mayor/CE/Community Boards
- IM / IT / LIMS
- Infrastructure including Rubbish & Recycling, Water/Waste Water/Storm Water
About you
This role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.
You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.
In your application you will need to demonstrate:
- Experience in a customer service role ·
- Excellent interpersonal and communication skills
- Solid MS Office skills and the ability to pick up new systems
Our culture, based around accountability and trust, empowers our team to achieve outcomes they didn't think possible. We are dedicated to building an inclusive team culture and thrive on agility, promote flexibility, and deliver high performance.
Applications will close 7 September 2025
