Join Gentrack – Recharge, Reshape, Renew
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution.
As a Customer Success Advisor, you will be responding to customer queries and requests around our billing and metering solutions and working with the delivery teams to drive business outcomes.
About the Role:
- Ensure all client queries are dealt with as effectively and efficiently as possible.
- Liaise with Customer Delivery and Product Delivery to reach are solution on queries.
- Support implementation of software changes as part of a cross functional agile team.
- Ensure all Customer SLA’s are met.
- Work with the Customer Success Manager to identify ways to improve the customer experience.
- Establish strong business relationships with support staff within in our customers organisations.
- Develop and maintain documentation required to facilitate delivery of our services.
- Support the Sales team with pre-sales activities as required.
What we’re looking for:
- Experience in providing support to customers, including triage of incidents and problems over the phone.
- Microsoft office, SQL.
- Experience in developing and delivering training, to external customers and internal staff is desirable.
- Exceptional communication skills and being a good listener.
- Experience of the utilities domain specifically around billing and metering.
- Experience of delivery within a crossed skilled agile team.
- Previous IT support experience.
What We Offer:
- Personal growth: Opportunities to develop your leadership skills, commercial acumen, and technical expertise.
- Global impact: Be part of a high-growth, internationally successful organisation with clear career progression.
- Dynamic culture: Join a vibrant, collaborative team passionate about transformation and making a difference.
- Competitive rewards: A package designed to recognise and reward our top talent fairly.
- Meaningful work: Make a real impact on society and the planet through innovative solutions.
Join Us
Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
Ready to power the future with us? Apply now!
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