We have a number of exciting opportunities for customer service professionals to join our Wellington based team with a start date of 18th August 2025. You'll play a key role in supporting our Members by responding to their queries via phone and email, while being supported by an amazing team every step of the way. If you are a great communicator, enjoy problem solving, thrive in a team orientated setting.
Please note as we have roles immediately available, we will interview some people before our planned start date. Let us know in your cover letter your availability.
The initial training period of 2 weeks will be full-time, 8.30am - 4.30pm. After this, there are a variety of hybrid shifts available Monday to Friday, 8:00am to 5.30pm.
What a day might look like
- Providing exceptional service for all our MAS Members, handling a mix of inbound phone calls and emails in a fast-paced environment.
- Navigating various underwriting scenarios for general insurance products.
- Identifying opportunities to cross-sell other insurance products ensuring our Members have the best cover available to them.
- Maintaining a high level of accuracy when gathering and processing information.
What you'll bring
- Experience in a phone-based customer service role, where you have had to navigate multiple systems. However, we are open to giving people without this experience an opportunity if they have the right attitude and a willingness to learn.
- Knowledge and understanding of what makes a great customer experience.
- A high standard of written communication and interpersonal skills.
- A self-starter with the ability to work independently and effectively under pressure.
- Great time management, organisational skills and resilience are also super important to be successful in this role.
What we can offer
- Health and life insurance.
- If you join our MAS KiwiSaver Scheme we will contribute 6%.
- Additional leave, including a volunteer day and 2 additional MAS days just for you.
- Being at your best means caring for you, so we offer wellbeing benefits including vaccinations and health insurance discounts to name a few things.
- Learning and development - we foster growth whether it's on the job, formal training or something else.
About us MAS is a New Zealand-owned mutual insurance and investment company offering a range of insurance and investment solutions to help grow our Members' wealth and protect what's important to them.
As you'd expect from a company founded by doctors, we're community driven. We've established MAS Foundation, a philanthropic organisation that funds community-led projects to improve health and wellbeing equity in Aotearoa New Zealand.
