Customer Experience Owner (CXO) - CRM Integrations
Mō Mātou | About us:
At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.
As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.
Mō te Tūranga | About the role:
As a Customer Experience Owner (CXO), you'll lead squads to deliver connected experiences that meet customer and employee needs while driving business value. You'll balance incremental improvements with bold innovation, foster a safe learning culture, and ensure outcomes align with strategic goals.
You'll work collaboratively across tribes, platforms, and leadership teams to manage risks, remove blockers, and maintain visibility of outcomes. Your role will be pivotal in shaping roadmaps, refining backlogs, and enabling delivery excellence through ASB's work model.
Ō Pūkenga | About you:
We're looking for a strategic and innovative leader who thrives in a collaborative environment. You'll bring:
- Courage to challenge the status quo and embrace feedback-driven change
- Strategic agility with a clear link between vision and action
- Innovation management skills to harness and scale creative ideas
- Collaborative stakeholder engagement and alignment
- Broad technical capability to connect teams and drive decision-making
- A mindset grounded in empowerment, pace, customer obsession, transparency, and continuous learning
Te mahi ki ASB | Working for ASB
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.
- Career Growth: Access to learning and development through training sessions, courses, and internal opportunities
- Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities
- Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
- Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up
- Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders
If this opportunity sounds like it's a good fit for you, submit your application today.
