Ko wai mātou? | Who are we?
Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and support in New Zealand. We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s. Our nurses and Kaiāwhina | Support Workers provide services to more than 40,000 people. And we listen to each one of them, because we genuinely care. 'A better day, every day'
He kōrero whakamārama mō tēnei tūranga | About the role
- Full time, Thursday-Monday role
- Allocate referrals to the nursing team within strict service delivery timeframes
- Maintain knowledge of and convey the nursing contracts and requirements in a clear, concise and timely manner across the clinical teams and referral centre
- Maintain and build effective relationships with ACC, GP Practices, clients, staff and stakeholders
- Maintain a working knowledge of service capability within the geographic areas to enable accurate and expeditious referral and service response
- Assist in the maintenance of the nurse's schedules and allocation of clients
- Deliver a high-quality customer focused service and in a highly flexible service response environment
- Develop and implement solutions to day to day service delivery issues
- Develop cooperative and cohesive working relationships with nurses and the nursing leadership team
- Provide reporting and administrative support as directed by the team leader and/ or management team.
Ngā tohungatanga mō tēnei tūranga | Skills and experience
- Excellent time management and coordination skills
- Understanding of clinical environments
- Strong computer literacy skills
- Clear concise communication skills, written and verbal
- Ability to support and work harmoniously within a team
- Proven ability to build and maintain rapport
- Genuine passion to deliver high quality customer service
- Ability to plan and prioritise when working under pressure
He aha ai mātou? | Why Us?
- Be a part of a supportive, passionate and forward-thinking team
- Make a real difference within your community
- Thrive within a company that holds strong core values about our community's healthcare and wellbeing
- A positive, inclusive, and productive working environment where you will be supported to grow
Access Community Health l Uru Ātea has a mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access l Uru Ātea is more than just our name, Uru Ātea means "to enter space" and is our promise to deliver services in our client's space, wherever that may be.
