Duty Manager

The purpose of this role is to:

• Lead and work key shifts weekly, ensuring adherence to staff cost metrics and executing team briefings and end of shift reports accurately
• Support the General manager in ensuring exceptional guest experiences through efficient front of house operations and an exceptional guest experience.
• Assist in overseeing day-to-day FOH activities, maintaining standards, and fostering team development.
• Uphold company values and contribute positively to the team culture.

Essential Job Functions:

Managing the day-to-day operations, ensuring compliance with legal requirements, and delivering exceptional customer service. Here are some common responsibilities:

• Operational Management:
• Oversee the daily operations of the FOH, including opening and closing procedures.
• Ensure smooth service delivery and address any issues or customer complaints promptly.
• Staff Supervision and Training:
• Supervise and support the FOH team, ensuring they adhere to company policies and deliver high-quality service.
• Assist with training of new employees on bar procedures, responsible service of alcohol (RSA), and customer service standards.
• Customer Service:
• Foster a customer-focused environment by greeting customers, resolving complaints, and ensuring a positive experience for guests.
• Implement strategies to enhance customer satisfaction and loyalty.
• Financial Management:
• Manage cash handling procedures, including reconciling cash registers and preparing daily banking deposits.
• Monitor inventory levels, place orders for stock, and manage stock control to minimize wastage and maximize profitability.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations, including food safety standards and workplace safety protocols.
• Conduct regular inspections to maintain cleanliness, hygiene, and safety in the bar area.
• Licensing and Legal Compliance:
• Ensure the bar operates within the guidelines of the Sale and Supply of Alcohol Act (2012) and other relevant legislation.
• Maintain the bar's liquor license and ensure all staff are trained and compliant with RSA requirements.
• Team Leadership and Development:
• Lead and motivate the FOH team to achieve performance targets and deliver exceptional service.
• Provide feedback, and support professional development opportunities for team members.
• Event Coordination:
• Assist with the coordinate of events and functions held at the bar, including bookings, staffing, and logistics.
• Ensure events run smoothly and meet customer expectations.
• Administrative Duties:
• Complete administrative tasks such as cash up and maintain accurate records of sales and expenses.
• Prepare reports on sales performance, inventory levels, and other key metrics for management review via the End of Shift report at the end of every day.
• Promotions and Marketing:
• Assist with the delivery of promotional activities to drive sales and increase foot traffic.
• Collaborate with management on marketing initiatives, including social media campaigns and customer loyalty programs.
• Emergency Response and Security:
• Manage security and emergency procedures, including handling incidents and ensuring the safety of customers and staff.
• Liaise with external security providers and emergency services as required.
• Team Collaboration:
• Work closely with other departments and the General Manager to achieve business objectives and maintain a cohesive team environment.

*Please note you must have a managers certificate to be suitable for this position

Above and Beyond Expectations:

• Contribute ideas for new training modules and menu development.
• Identify potential revenue opportunities and assist in their implementation.
• Support the achievement of business Annual Plan goals.
• Assist in additional responsibilities delegated by the General Manager.

Job Types: Full-time, Casual

Pay: From $25.00 per hour

Expected hours: 8 – 20 per week

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Supplementary Pay:

• Tips

Experience:

• Hospitality Management: 1 year (Required)

Licence/Certification:

• Bar Managers Certificate (Required)

Location:

• Bridge Hill 9320 (Required)

Work Location: In person

Expected Start Date: 18/06/2025