About the Role
At Tuatahi we believe that connection is everything—from the way we link communities across Aotearoa, to the way we treat our people.
We’re looking for a friendly and approachable communicator to join our team as a Fibre Ambassador in Whanganui. This role is about working directly with customers—visiting homes, attending community events, and supporting people to connect (or stay connected) to our fibre broadband network.
You’ll provide helpful advice, answer questions, and support customers through the process. You don’t need to be a tech expert—what matters most is your ability to listen, build trust, and make others feel supported.
What You’ll Be Doing
- Visit households and community events to provide information about fibre broadband.
- Support people through the connection and consent process in a respectful and clear way.
- Follow up with customers to ensure they feel informed and confident in their decisions.
- Record feedback and insights to help improve our services.
- Represent Tuatahi’s values in every interaction—with empathy and integrity.
- Assist with outreach and engagement for customer campaigns.
What You’ll Bring
- Experience: Customer service, support, or community engagement. If you’ve worked with people, we want to hear from you.
- Qualifications: NCEA Level 2 or equivalent, and a Full NZ Class 1 Driver’s Licence.
- Skills & Qualities:
- You enjoy working with a wide range of people.
- You’re a clear and thoughtful communicator.
- You’re organised and able to follow through on tasks.
- You value inclusivity, respect, and teamwork.
- You can work independently and are comfortable using basic digital tools.
If you don’t meet all the requirements, that’s okay—we encourage you to apply anyway. We’re committed to helping our people grow.
Why Tuatahi is the Place for You:
At Tuatahi, we're more than just pioneers in cutting-edge technology—we're committed to taking care of our people. We believe that exceptional benefits not only enhance work-life balance but also empower our employees to thrive, both professionally and personally. Here’s how we make a real difference:
- Comprehensive Medical and Life Insurance: Your health and security are our priority.
- Utilities Rebate: We help ease the burden of home costs, covering essential utilities like power and fibre.
- $500 Refer-a-Friend Bonus: Share your experience with friends, and we'll reward you for bringing talent into our team.
- Volunteer Day: One paid day each year to give back to your community by volunteering for a registered charity.
- Wellbeing Leave: Enjoy a wellbeing day every six months to recharge, handle life admin, or simply do something that makes you happy.
- Parental Leave Support: We support your growing family with parental leave benefits, including topping up your salary to 100%.
At Tuatahi, we're not just building a future of innovation— we’re creating a workplace where you can thrive.
About Us:
As a leader in Aotearoa’s ultrafast broadband revolution, Tuatahi is powering the future of connectivity. Our 6,000 km fibre optic network is the backbone that links households and businesses to the internet, driving digital growth across regions like Waikato, New Plymouth, Bay of Plenty, Hawke’s Bay, and beyond.
We partner with retail service providers and mobile network operators, enabling them to offer a range of services to over 249,000 homes and businesses. As we expand, we’re seeking innovative minds to help us shape a digitally empowered tomorrow. Join us and be part of something truly transformative.
Sounds Like you? Apply Now
If applying through our careers page, you can find the position description here.
If applying through Seek - check out the job ad on our careers page for the link to the position description.
Diversity, equity and inclusion (DEI) is a crucial and permanent part of our business strategy. To help us ensure a fully diverse, equitable and inclusive working environment, we invite you to answer two questions when you apply for this role so we can track and further our drive for fair and equal opportunities. The information shared here is strictly optional, it cannot and will not affect your job application in any way and it will be anonymised before being used for reporting purposes.
Advertising closes: 21 August 2025
