Food & Beverage Supervisor

Company Description

Opportunity at Hotel St Moritz

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide for guests and patrons an experience and environment they feel meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff are competent in dining menu and wine list knowledge and can maximise sales to guests.
• Ensure the front-of-house and back-of-house areas are clean and tidy.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
• Attend regular meetings with the Restaurant & Bar Manager and Director of Culinary.
• Use department procedure manuals as a base for all service procedures training.
• Properly induct new staff into the team, department and hotel in the first week of their employment.
• Ensure that all staff under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
• Effectively utilise data and feedback to improve product and service delivery.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed onto staff.
• Delegate duties so all aspects of the shift are covered
• Lead by example to maintain good staff morale.
• Manage staff within performance guidelines
• Ensure that all staff adhere to the licence conditions held by the premise.
• Ensure responsible service of alcohol to all guests by staff.

Qualifications

• Minimum 2 years’ experience in a hospitality leadership position.
• Previous experience in Hotel operations.
• An LCQ Certificate & wine knowledge would be advantageous;
• A natural communicator, indulging in story-telling and curating memorable experiences for others
• Passionate, and creative in designing and delivering meaningful moments with ease.

Additional Information

30 hours guaranteed - $31.52 per hour. Shifts include breakfast, day, or evening including weekend and public holidays.