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Fraud Hotline - Real Time Analyst

Absa Group
Full time
3 weeks ago

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The purpose of the Real-Time Analyst (RTA) role in Fraud Hotline is responsible for monitoring and managing intraday performance of fraud hotline operations. This role ensures adherence to schedule, optimal staffing, and real-time adjustments to maintain service level agreements (SLAs), minimize customer wait times, and support timely fraud detection and response.

Job Description

Key Accountabilities


Real-Time Monitoring:

Intraday Management:

Communication & Escalation:

Reporting & Analysis:

Tool & System Management:

Knowledge required

Skills required

Minimum Education and Experience requirements

Education

Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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