Mo te tunga | About the role
Working as a customer focused administrator as part of our applications/claims team, within Veterans' Affairs New Zealand, you will learn all aspects of processing claims for our veterans and their whanau, while also looking for ways to improve the application processes.
A typical day could include:
- Contacting veterans and medical professionals to obtain missing information and ensuring applications are complete.
- Requesting medical information and providing it to the decision making team.
- Setting up payments and finalising correspondence about claim outcomes.
- Contributing to projects and improvement initiatives.
Nga pukenga me nga wheako | Skills and Experience
You will have strong customer service experience, with the ability to understand and explain processes clearly to a wide audience. Using patience and understanding, you will have a focus on assisting veterans and their whanau to gain access to the support they need.
You will also have:
- A collaborative and positive approach to working in a team environment.
- Excellent interpersonal skills with the ability to relate and engage with a variety of people.
- Accuracy and strong attention to detail, along with confidence using IT and client information management systems.
- Proven communication skills, both written and verbal including the ability to produce professional and accurate business documents.
- Self-motivation and initiative to manage your time effectively.
- An understanding of medical terminology would be an advantage.
We have two fixed term positions available, ending 30 June 2026. These roles are based in the Reserve Bank Building, Wellington CBD. Once you have undergone training and are up to speed, there is the option of working from home 2 days a week.
It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.
Nou te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pehea te tuku tono | How to Apply
Applications close on Monday 16 June 2025.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
- All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
- Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
- Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors - please apply via the Defence Careers website.
NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.
NZDF is currently undertaking a Workforce Savings Programme (WSP) to realise efficiencies and required enduring savings, in which NZDF has proposed some changes to the organisational structure of its civilian workforce. At this point in time this position is not proposed to be affected. We welcome your application for this important role and want to let you know that if the WSP is likely to impact on the role you are applying for, we will let you know at the earliest opportunity.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance
- You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
- At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
- You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.
