Pure Ingredients, an IXOM brand, is a New Zealand based company who commenced business in 2006. The business is particularly weighted towards natural ingredients, with most of its sales being into the cosmetics/skin care and supplements sectors.
We have built our business upon a strong customer-service ethic, recognizing that our customers are typically manufacturers working to tight deadlines, and requiring high levels of flexibility and responsiveness from their suppliers.
About your role
Kickstart your career in a purpose-driven business at the heart of New Zealand’s natural products industry!
Pure Ingredients, part of the Ixom Group, is a leading supplier of premium natural and organic ingredients to the health, beauty, and wellness sectors. We’re looking for a motivated and detail-oriented Junior Commercial Sales Support to join our close-knit team.
This role is the stepping stone into a commercial role within the Pure Ingredients team. You will be responsible for delivering commercial support to the NZ Life Sciences team, supporting our growth in sales across NZ
As part of the Junior Professional Program, you will undertake professional and technical development programs, be mentored by industry professionals and join the IXOM Professional Networking Group to develop your business skill and learning opportunities.
Key Responsibilities
- Manage the customer order process (end to end)
- Ensure the accurate delivery of the right product to the right customer
- Build and maintain excellent customer relationships
- Accurate recording and processing of all orders, assisting with inventory management
- Monitor orders and take a proactive approach to resolve any potential problems
- Provide outstanding customer service
- Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders
What are we looking for?
- University degree in Business, Marketing or Supply Chain is essential
- Basic understanding of Microsoft software. Experience with NetSuite and CRM, internal and support systems is an advantage.
- Have customer service or sales experience either phone based or face-to-face
- Be a good team player
- Ability to think on your feet and problem solve
- Strong written and verbal communication skills
- Strong time management skills
- Excellent attention to detail
- Ability to work in a fast-paced and demanding environment
Benefits at IXOM
For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.
Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.
We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.
To Apply
If this sounds like you, we’d love to hear from you!
Our Process
At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.
