Primary Details

The opportunity 

• As Head of Delivery at QBE, you’ll step into a newly created role with the freedom to shape how we deliver change across our NZPAC business.  

• This is your opportunity to make a real impact — not just on projects, but on people, capability, and the future of delivery at QBE. 

• Lead a high-performing team, influence strategic direction, and work across exciting transformation programs — all while embedding best practices and building a delivery culture that lasts.  

• Enjoy a role where your leadership will be valued, your ideas will shape the future, and your work will leave a lasting impact! 

Your new role 

Reporting to the GM of Technology & Delivery in NZ you will have a dotted line to the GM of GM, Strategy and Operational Governance in Australia, giving you both NZ and Global exposure.  In this role you will: 

• Lead and manage a team of Business Analysts, Scrum Masters and Project Managers. 

• Oversee the NZPAC Release Train and ensure timely, high-quality delivery of transformation initiatives. 

• Own and evolve the NZPAC Delivery Framework, aligning it with AUSPAC standards and governance. 

• Chair the NZPAC Steering Committee and provide regular reporting on transformation progress. 

• Collaborate with internal stakeholders to identify opportunities, risks, remove delivery roadblocks, and ensure business outcomes are achieved. 

• Manage vendor relationships, including contract negotiation and performance monitoring. 

• Lead and drive continuous improvement in delivery practices, resource planning, and capability uplift. 

• Role model QBE’s values and foster a high-performance, inclusive, and engaged team culture. 

• Happy to talk flexible working. 

Please note: The recruitment process includes a phone screen with our Talent Acquisition team, two interviews (face-to-face or via Teams), and background checks. 

About you 

You’re a strategic and people-focused leader who thrives in a fast-moving environment where adaptability is key, and can demonstrate the following: 

• You know how flex and respond quickly to market shifts, always keeping the bigger picture in mind and positioning the business for success. 

• A proven track record of leading large-scale transformation programs and complex, multi-stream portfolios.  

• Knowledge of delivery methodologies — whether Agile, SAFe, Waterfall, or hybrid — you know how to apply the right approach to get results.  

• You’ve built and led high-performing teams, chaired steering committees, and embedded governance structures that drive accountability and transparency. 

• Confident communicator who inspires trust and brings clarity to complexity.  

• You understand business needs, empower your team to deliver smart solutions, and give stakeholders confidence in where you’re heading. 

•  While you value technical expertise, your strength lies in enabling others to shine — creating the conditions for delivery excellence and long-term capability uplift. 

About QBE 

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.  

We believe this is our moment – what if it was yours too?  

Your career at QBE — let’s make it happen!  

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

• The ability to maximise retirement savings through voluntary super contributions and company matching 

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums 

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network 

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners 

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2021 LinkedIn Top Employer & HRD Employer of Choice 

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards 

• Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion 

• Ranked 3rd in the AAGE Top Graduate Employers (medium programs) 2024 as voted by graduates 

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) 

• Family Friendly Accredited employer since 2021 

• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023 

• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022 

Apply now! 

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.